Terms of service
Welcome to Pure Nature Chocolate
This website is operated by Pure Nature Chocolate. Throughout the site, the terms “we”, “us”, and “our” refer to Pure Nature Chocolate.
By accessing our website, browsing our products, or purchasing from us, you agree to be bound by these Terms of Service (“Terms”), along with all policies, notices, and conditions referenced herein.
These Terms apply to all users of the website, including browsers, customers, merchants, and contributors of content.
Please read these Terms carefully before using our website or services. If you do not agree with any part of these Terms, you should not access or use our website.
1. Account Terms
By using this website, you confirm that:
- The information you provide is accurate, complete, and up to date
- You are legally capable of entering into binding agreements
- You will use the website in accordance with applicable laws and regulations
You are responsible for:
- Maintaining the confidentiality of your account credentials
- Restricting unauthorized access to your account
- All activities conducted under your account
We reserve the right to:
- Refuse service
- Suspend or terminate accounts
- Cancel orders
- Restrict access to certain services
if any information provided is found to be false, misleading, fraudulent, or in violation of these Terms.
2. Pricing & Payment
All prices displayed on the website are listed in Indian Rupees (INR ₹) unless otherwise specified.
Pricing Policy
We reserve the right to:
- Modify product prices without prior notice
- Update product listings and descriptions
- Discontinue products or services at any time
Payment Processing
Payments are securely processed through trusted third-party payment gateways integrated with our platform.
By placing an order, you agree that:
- Payment information provided is valid and authorized
- You are legally entitled to use the selected payment method
We are not responsible for:
- Payment failures caused by banks or payment gateways
- Transaction delays outside our control
- Additional charges imposed by banks or payment providers
3. Product Descriptions
We strive to ensure that all product descriptions, photographs, pricing, and other information on the website are accurate and updated regularly.
However, due to the handcrafted and artisanal nature of our products:
- Slight variations in appearance, texture, color, or packaging may occur
- Product images may differ slightly from the final delivered item
We do not guarantee that:
- Website content will always be completely accurate or current
- Descriptions will be entirely free from typographical or technical errors
We reserve the right to correct any inaccuracies at any time without prior notice.
4. Order Acceptance & Cancellation
All orders placed through our website are subject to acceptance and product availability.
We reserve the right to:
- Refuse or cancel any order at our discretion
- Limit quantities purchased per customer or household
- Cancel orders due to pricing errors, suspected fraud, or product unavailability
Order Cancellation
Orders may be cancelled:
- Before dispatch by the customer
- By us in cases involving operational limitations or policy violations
If an order is cancelled from our side after payment has been completed, eligible refunds will be processed according to our Refund Policy.
5. Shipping & Delivery
We aim to process and dispatch orders within a reasonable timeframe after confirmation.
Delivery timelines may vary depending on:
- Customer location
- Courier partner operations
- Weather conditions
- Seasonal demand or external disruptions
While we make every effort to ensure timely delivery, we do not guarantee exact delivery dates.
Customers are responsible for providing:
- Accurate shipping information
- Correct contact details
- Accessible delivery addresses
We are not liable for delivery issues caused by:
- Incorrect customer information
- Recipient unavailability
- Delays beyond our operational control
6. Returns & Refunds
Due to the perishable nature of our chocolate products, returns are generally limited.
Refunds, replacements, or store credits may only be considered in situations such as:
- Damaged or defective products upon delivery
- Incorrect items received
- Significant quality concerns verified upon delivery
Conditions
To request support:
- Claims must be raised within a reasonable timeframe after delivery
- Valid proof such as images or videos must be provided
All refunds and resolutions are handled in accordance with our Refund & Returns Policy.
7. Prohibited Uses
You agree not to use our website, products, or services for:
- Any unlawful, fraudulent, or unauthorized purpose
- Violating applicable laws or regulations
- Uploading or transmitting viruses, malware, or malicious code
- Interfering with website security or functionality
- Attempting unauthorized access to systems or customer data
- Misusing trademarks, branding, designs, or intellectual property
- Copying or reproducing website content without permission
Any violation of these Terms may result in:
- Immediate termination of access
- Legal action where applicable
- Reporting to relevant authorities if required
8. Intellectual Property Rights
All content available on this website, including but not limited to:
- Logos
- Product images
- Designs
- Graphics
- Branding
- Website content
- Product names and packaging concepts
is the intellectual property of Pure Nature Chocolate unless otherwise stated.
Unauthorized use, reproduction, distribution, or modification of any material is strictly prohibited without prior written permission.
9. Limitation of Liability
To the fullest extent permitted under applicable law, Pure Nature Chocolate shall not be liable for any:
- Direct damages
- Indirect damages
- Incidental losses
- Consequential damages
- Loss of profits or business interruptions
arising from:
- Use or inability to use our website or products
- Delivery delays or service interruptions
- Errors or inaccuracies on the website
- Technical issues or temporary unavailability
All products and services are provided on an “as is” and “as available” basis without warranties of any kind except where legally required.
10. Third-Party Services & Links
Our website may contain links to third-party services, payment gateways, or external platforms.
We are not responsible for:
- Third-party website content
- Privacy practices
- External service interruptions
- Transactions processed outside our platform
Users are encouraged to review the policies and terms of third-party providers before engaging with them.
11. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from the use of this website or services shall be subject to the jurisdiction of the courts located in Madhya Pradesh, India.
12. Changes to Terms
We reserve the right to update, modify, or replace these Terms of Service at any time without prior notice.
Changes will become effective immediately upon posting on the website.
It is the customer’s responsibility to review these Terms periodically for updates.
Continued use of the website following changes constitutes acceptance of the updated Terms.
13. Contact Information
For any questions, concerns, or legal inquiries regarding these Terms of Service, please contact us:
Pure Nature Chocolate
📧 purenatureschocolates@gmail.com
Business Hours:
Monday – Saturday | 10:00 AM – 7:00 PM
Final Note
At Pure Nature Chocolate, we are committed to maintaining transparency, fairness, and trust in every interaction with our customers. These Terms are designed to ensure a secure, reliable, and enjoyable shopping experience while protecting both our customers and our brand.
Thank you for visiting and supporting Pure Nature Chocolates